Company provided overview, products and services:
HealthTap provides video, audio and asynchronous telemedicine services using their own proprietary software. This product uses WebRTC Standards based video and audio protocols and requires a fast 3G connection or greater (400 kbps+) for the best video experience, and can accommodate slower connections for live text chatting. The HealthTap system does not support a provider panel, and they state that there is no reimbursement mechanism for clinical services provided through this model. HealthTap provides some cost information viewable in our vendor summary, and states additional costs are available upon request.
What platform do you use?:
Our own proprietary software
Is this your platform?:
Yes
Video:
Yes
Audio:
Yes
Async:
Yes
Video platform:
In-house, proprietary based on WebRTC open standards.
Audio platform:
In-house, proprietary based on WebRTC open standards.
EMR Integrate:
Yes
Current EMRs:
We have partnered with CommonWell for broad interoperability in the U.S. across EMR systems. We also have direct integration with Cerner systems. We generally support FHIR, HL7, and RESTful API protocols.
Do you offer “Levels” of Service?:
No. We offer a free membership that offers access to various tools and features including an AI-powered symptom checker and searchable doctor-written Q&A. Unlimited virtual doctor visits are just $120 per year.
Schedule clinic to clinic:
No
Schedule across Org:
No
Schedule DTC?:
Yes
Call routing?:
Yes
Describe Ease of use for providers:
Great technology. Fast and easy setup and use. Reduces paperwork and increases efficiency.
How long does it take to set up your solution for providers?:
Less than 15 minutes.
Special equipment required? If yes, how do they get it?:
No. Just a smartphone, computer, and a high-quality internet connection.
Software/App requirement for provider:
No. There's a free native mobile app for doctors, but it's not required to use HealthTap.
Describe ease of use for consumers/patients:
Helpful features and tools that give them personalized medical information for free, from real doctors. 24/7 access to board-certified doctors by text or video, with wait times of one minute or less.
How long to set up your solution for consumers/patients?:
Two minutes or less.
Consumer equipment needed:
No. Just a smartphone or computer and an internet connection.
Software/Apps required for Consumer:
No. There is a free native mobile app, but it's not required to use HealthTap.
Cellular:
No
WiFi Internet:
No
Connectivity (bandwidth)?:
A fast 3G connection or greater (400Kbps+) for video. Slower connections will allow live text chatting.
How much space on a mobile device?:
118MB on iTunes and 26MB on Google Play
Medical peripherals allowed?:
Yes.
Who reimburses the provider?:
None
Private payers that pay:Employers and individual consumers
Offer a Provider panel?:
No
Use own providers:
No
Panel and own providers:
No
Mixed options expanation:
None
How many current customers?:
51
Types of Current customers?:
Benefits resellers, employers, and consumers.
Number of consumer calls in past 12 months?:
About 30,000
Standard set-up charges:
None
Software license – Price & Terms:
None
Cost per patient (or per number of patients):
Ranges from $99 per year to $120 per year for unlimited online doctor visits
Charges for additional specialties:
None
Cost per call (call charge):
Ranges from $99 per year to $120 per year for unlimited online doctor visits
Cost for provider (provider charge):
None
Annual fees:
Ranges from $99 per year to $120 per year for unlimited online doctor visits
Maintenance/update fees:
None
Support Fees:
24/7 U.S. based support
Other Charges:
None