Company provided overview, products and services:
InTouch Health provides video, audio and asynchronous telemedicine services using their own proprietary system. This product uses WebRTC Standards based audio and video (Opus codec technology) protocols and requires a minimum 300 kbps – but recommends a higher bandwidth up to 4 Mbps – in order to provide the best experience. The InTouch provider model supports the use of a supplied provider panel, the use of the consumer’s provider panel, or a hybrid of both the consumer and their panel of providers. Reimbursement for clinical services provided includes CMS, Medicaid, Private Insurance and other payers. InTouch Health provides some cost information viewable in our vendor summary, and states additional costs are available upon request.
What platform do you use?:
Our own platform
Is this your platform?:
Yes
Video:
Yes
Audio:
No
Async:
No
Video platform:
Our video platform uses WebRTC and SIP technology.
Audio platform:
Our video platform uses Opus codec technology.
EMR Integrate:
Yes
Current EMRs:
Interoperable with all EHRs, including, but not limited to, Epic, Cerner, Athena Health, Meditech, AllScripts, and NextGen. Our platform can perform bi-directional data integrations with the EHR through conventional standards (e.g. HL7). or our Connect Embedded, delivers a user interface integration within the EHR. This approach allows users to simplify their daily routines by launching audio video consultations from within existing systems for seamless workflows and a more integrated healthcare solution.
Do you offer “Levels” of Service?:
Yes. We have two different “levels” of service. First, we offer Tier 1 support for our platform solution. Second, we offer Tier 3 support for our embedded solution.
Schedule clinic to clinic:
Yes
Schedule across Org:
Yes
Schedule DTC?:
Yes
Call routing?:
No
Describe Ease of use for providers:
Our solution is designed for virtual care, made easy. Our fully integrated virtual care platform provides a core set of tools and services for a seamless user experience designed to scale for any use case. Our configurable software allows for intake processes, documentation, scheduling, imaging and analytics. We provide a single user interface with a personalized dashboard to allow providers to manage all virtual care interactions. This includes a platform available on web, desktop, and mobile devices with end-to-end care coordination with technology and software modules available to create continuity of care for that patient. Interoperability capabilities allow for the easy exchange of patient data between unaffiliated or disparate care facilities and allow patient data to be passed seamlessly between systems.
How long does it take to set up your solution for providers?:
Special equipment required? If yes, how do they get it?:
Yes. The provider needs access a web-enabled device.
Software/App requirement for provider:
Yes. The provider needs access to our Solo by InTouch Virtual Care Platform.
Describe ease of use for consumers/patients:
Our approach with our customers is to leverage their existing points of patient access (existing EMR portals, websites, etc...) from which we integrate our solution into the existing workflow. For example, a patient can visit a customer’s website and see a button that says something like “schedule a virtual visit”, then click on the button and enter into our products clinical workflow. Or, the patient could go into an existing patient portal and see a link for consultation to enter into an existing pre-scheduled consultation.
How long to set up your solution for consumers/patients?:
Consumer equipment needed:
Yes. The patient needs access to a web-enabled device.
Software/Apps required for Consumer:
No.
Cellular:
Yes
WiFi Internet:
Yes
Connectivity (bandwidth)?:
The minimum network bandwidth required to support remote telepresence sessions is 300KB/s. InTouch Health recommends higher bandwidth for improved performance up to 4MB/s.
How much space on a mobile device?:
Medical peripherals allowed?:
Yes.
Who reimburses the provider?:
CMS| Medicaid| Private Insurance| Other A contract would exist between the receiving facility and the providing facility for service coverage.
Private payers that pay:This can be made available after the Teladoc acquisition is finalized.
Offer a Provider panel?:
Yes
Use own providers:
Yes
Panel and own providers:
Yes
Mixed options expanation:
Together with Teladoc, we can support and supplement customers' telehealth staffing needs.
How many current customers?:
51
Types of Current customers?:
Our global cloud-based telehealth network has enables over 14,000 providers including physicians, mid-level, and ancillary personnel. InTouch Health currently serves more than 3,600 care locations across 30 countries, including many of the most recognized health care brands.
Number of consumer calls in past 12 months?:
Our global cloud-based telehealth network has managed over 1.9 million network sessions.
Standard set-up charges:
Set-up costs start as low as $10,000. Final pricing is determined based on the specific to the needs of the customer.
Software license – Price & Terms:
Our licensing model is a per user per month pricing model. For large organization implementations, we have enterprise pricing models that can be discussed. Licensing fees start as low as $29 per user per month. Final pricing is determined based on the specific to the needs of the customer.
Cost per patient (or per number of patients):
Final pricing is determined based on the specific to the needs of the customer.
Charges for additional specialties:
Our platform and pricing is designed to scale with our customers. Final pricing is determined based on the specific to the needs of the customer.
Cost per call (call charge):
Final pricing is determined based on the specific to the needs of the customer.
Cost for provider (provider charge):
Our licensing model is a per user (provider) per month model. Final pricing is determined based on the specific to the needs of the customer.
Annual fees:
Final pricing is determined based on the specific to the needs of the customer.
Maintenance/update fees:
Final pricing is determined based on the specific to the needs of the customer.
Support Fees:
Technical support is included in user licenses. Final pricing is determined based on the specific to the needs of the customer.
Other Charges:
Final pricing is determined based on the specific to the needs of the customer.