MeMD

What platform do you use?:
MeMD uses a propriety, HIPAA-compliant platform that has been built in-house. MeMD has built three platforms: patient, provider and care coordination team.

Is this your platform?:
Yes

Video:
Yes

Audio:
Yes

Async:
Yes

Video platform:
It is a custom-built, proprietary platform.

Audio platform:
It is a custom-built, proprietary platform.

EMR Integrate:
Yes

Current EMRs:
Epic

Do you offer “Levels” of Service?:
Yes.

Schedule clinic to clinic:
No

Schedule across Org:
No

Schedule DTC?:
Yes

Call routing?:
Yes

Describe Ease of use for providers:
Our solution is easy to use, and we offer the right level of training. Providers do not need to download an app from the Apple or Google Play stores that requires updates or takes up significant space on a device. (We utilize a web-based app, rather than in-store app.) We have an onboarding process for new providers that is clear and straightforward, which involves a personalized training. Additionally, we send providers regular communications to keep them engaged and current, and we offer formalized training on a quarterly basis. All providers have access to portal with training materials and resources.

How long does it take to set up your solution for providers?:
Since it’s a web-based application, it can be set up in less than minute. We simply give the provider login information to sign in. New providers undergo a one-hour, one-on-one training. Continuing education is provided on a quarterly basis moving forward.

Special equipment required? If yes, how do they get it?:
Yes. Providers need a computer, mobile device or phone, and an internet connection. They are responsible for those items themselves.

Software/App requirement for provider:
Yes. MeMD provides access to a web-based app. All that’s needed is a login, with access to an internet browser.

Describe ease of use for consumers/patients:
Straightforward and convenient intake process makes it easy to request a visit in as few as 5 minutes. The patient dashboard makes it simple to view upcoming appointments, past visits, care instructions, medical history, account details, labs, and family/dependents. Patients can locate a nearby, open pharmacy. Further, we have a Care Coordination team that is available 24/7 to schedule appointments, troubleshoot technology issues and answer questions. There is no need to download an app, as our technology is web-based (including video integration).

How long to set up your solution for consumers/patients?:
It takes less than 10 minutes to sign up and request a visit. The entire process, including wait time and treatment, is completed in about 30 minutes for medical visits. Behavioral health sessions can be scheduled at a time convenient to the patient, in as few as 24 hours.

Consumer equipment needed:
Yes. The patient simply needs a phone, or a computer/mobile device with an internet connection. An internet or data connection isn’t required if the patient has access to a landline phone.

Software/Apps required for Consumer:
No. If the patient chooses to use the service via a computer or mobile device with video, there is a web-based app to log into (no downloads required). If they prefer a mobile app experience, MeMD is available for download via Google Play or the Apple App Store.

Cellular:
No

WiFi Internet:
No

Connectivity (bandwidth)?:
None required. Option to use video through computer or mobile device.

How much space on a mobile device?:
No apps are required, but should the patient choose to download the MeMD mobile app from the Apple or Google Play stores, it takes approximately 50 mb. The web-app takes up no space.

Medical peripherals allowed?:
No.

Who reimburses the provider?:
Other Other – MeMD reimburses its providers

Private payers that pay:The following private payers (insurance companies) use the app: n/a

Offer a Provider panel?:
Yes

Use own providers:
No

Panel and own providers:
No

Mixed options expanation:
Not applicable

How many current customers?:
51

Types of Current customers?:
We have 4.5 million members and more than 30,000 organizational clients including employers, brokers and advisors, distribution partners, hospitals and health systems, unions and associations, educational institutions and government agencies.

Number of consumer calls in past 12 months?:
Prefer not to disclose

Standard set-up charges:
Varies. If consumers access the service directly (not through an employer or organization), the cost is $67 for a medical visit, $85 for therapy and teen therapy, $229 for an initial psychiatry consultation and $99 for follow-up psychiatry visit.

Software license – Price & Terms:
n/a

Cost per patient (or per number of patients):
n/a

Charges for additional specialties:
n/a

Cost per call (call charge):
n/a

Cost for provider (provider charge):
n/a

Annual fees:
n/a

Maintenance/update fees:
n/a

Support Fees:
n/a

Other Charges:
n/a