Company provided overview, products and services:
US Tele-Medicine provides video, audio and asynchronous telemedicine services using their own OLIVER EMER-HL7 MU2 platform. This product uses their own proprietary video and audio protocols, and requires 2.0 Mbps up and 6.0 Mbps down for triple screen, and to provide the best experience. The US Tele-Medicine provider model supports the use of a supplied provider panel, the use of the consumer’s provider panel, or a hybrid of both the consumer and their panel of providers. Reimbursement for clinical services provided includes CMS, Medicaid, Private Insurance and other payers. US Tele-Medicine provides cost information viewable in our vendor summary.
What platform do you use?:
OLIVER EMR - an HL7 MU2 rated platform that also operates our business. It was written in 22 languages to allow the transfer of documentation worldwide. It is supported by a series of 6 redundant solid-state multi-petabyte servers located in the USA and Indonesia, functioning with a 2040bit encryption rate.
Is this your platform?:
Yes
Video:
Yes
Audio:
Yes
Async:
Yes
Video platform:
Proprietary platform
Audio platform:
Proprietary platform
EMR Integrate:
Yes
Current EMRs:
Due to the fact that OLIVER was built on an open-source framework, it is able to communicate with all EMR's and do so in 22 languages.
Do you offer “Levels” of Service?:
No. Clients who lease the EMR use a variety of their own physician groups. At times medical groups experiencing a lack of staff will request the services of our physician network .
Schedule clinic to clinic:
Yes
Schedule across Org:
Yes
Schedule DTC?:
Yes
Call routing?:
Yes
Describe Ease of use for providers:
It was specifically designed for ease of use with a logical process in providing care. A great concern was physician fatigue so we elected not to have intrusive pop-up graphs, animations or photos. Its ability to operate in 22 languages provides foreign-born providers the benefit of operating in their mother tongue while knowing the system will maintain units of measure and abbreviations commonly used in the USA.
How long does it take to set up your solution for providers?:
We set up a new EMR platform within 48 hours and personalize the system based on the users' specialty.
Special equipment required? If yes, how do they get it?:
No. The system is online and in the cloud.
Software/App requirement for provider:
No.
Describe ease of use for consumers/patients:
It is a direct application, easy to read, available in 22 languages, and is updated as new events take place. Consumers may send messages to providers or staff, may forward documents to other providers.
How long to set up your solution for consumers/patients?:
Immediate access.
Consumer equipment needed:
Yes. Computer, internet connection.
Software/Apps required for Consumer:
No.
Cellular:
Yes
WiFi Internet:
Yes
Connectivity (bandwidth)?:
2.0 Mbps up 6.0 Mbps down for triple screen.
How much space on a mobile device?:
We use APP Streaming directly to the EMR, so little space is required.
Medical peripherals allowed?:
No. We have used FitBit and develop data-to-data chatbots as needed for all telemetrics.
Who reimburses the provider?:
Private Insurance| Other Consumer direct billing.
Private payers that pay:Anthem, Humana, United, Sanford, Blue Shield + many others.
Offer a Provider panel?:
Yes
Use own providers:
Yes
Panel and own providers:
Yes
Mixed options expanation:
Clients who lease the EMR use a variety of their own physician groups. Rarely a client experiencing a lack of staff will request the services of our physician network
How many current customers?:
51
Types of Current customers?:
EMR systems: small clinics, urgent care facilities, small and medium-sized IPA's . Telemedicine: direct to consumer consults.
Number of consumer calls in past 12 months?:
22,000
Standard set-up charges:
$0
Software license – Price & Terms:
$0
Cost per patient (or per number of patients):
$84.50 per patient uploaded to the EMR. Access is guaranteed for 2 years.
Charges for additional specialties:
$0
Cost per call (call charge):
Primary care $130.00 per consult. Chronic/Drug management services $160.00. Behavioral assessment $239.00
Cost for provider (provider charge):
$84.50 per patient uploaded to the EMR. Access is guaranteed for 2 years.
Annual fees:
$0
Maintenance/update fees:
$0
Support Fees:
Included
Other Charges:
$0