Company provided overview, products and services:
Amwell provides video, audio and asynchronous telemedicine services using their own Amwell platform. This product uses multiple redundant video platforms, and Twillo as the main audio platform, among others, and requires standard Wi-Fi, or 4G connections in order to provide the best experience. The Amwell provider model supports the use of a supplied provider panel, the use of the consumer’s provider panel, or a hybrid of both the consumer and their panel of providers. Reimbursement for clinical services provided includes CMS, Medicaid, and Private Insurance. Amwell does not provide any general cost information and states that cost information is available upon request.
What platform do you use?:
Amwell
Is this your platform?:
Yes
Video:
Yes
Audio:
Yes
Async:
Yes
Video platform:
Multiple, redundant.
Audio platform:
Twillio is the main trunk, we operate others too.
EMR Integrate:
Yes
Current EMRs:
Multiple. Epic, Cerner, Allscripts etc'. Support both native, FHIR and HL7 integrations.
Do you offer “Levels” of Service?:
No. Multiple configurations and modules depending on type of operator, objectives and scale.
Schedule clinic to clinic:
No
Schedule across Org:
Yes
Schedule DTC?:
Yes
Call routing?:
Yes
Describe Ease of use for providers:
The flexibility to utilize telehealth through the spectrum of access that spans from inside the EHR, dedicated devices, all the way to standalone mobile applications.
How long does it take to set up your solution for providers?:
Special equipment required? If yes, how do they get it?:
Yes. In most use cases, providers use our telehealth either via their EHR or through connected devices (apps, browsers etc). Can also be used in Acute Care, where we provide dedicated carts/peripherals appropriate for mission critical use.
Software/App requirement for provider:
Yes. Providers will need to license Amwell to use our systems and services.
Describe ease of use for consumers/patients:
We listened to the millions of people (patients and clinicians) who used us.
How long to set up your solution for consumers/patients?:
Consumer equipment needed:
No. Consumer connected devices. Phones, Tablets, Browsers.
Software/Apps required for Consumer:
No. Consumers/patients receive the service from either their payer or their provider.
Cellular:
Yes
WiFi Internet:
Yes
Connectivity (bandwidth)?:
Cellular: 4G and above. Any Broadband.
How much space on a mobile device?:
Medical peripherals allowed?:
Yes.
Who reimburses the provider?:
CMS| Medicaid| Private Insurance
Private payers that pay:Most National and State Payers cover Amwell services.
Offer a Provider panel?:
Yes
Use own providers:
Yes
Panel and own providers:
Yes
Mixed options expanation:
Amwell offers clinical coverage using its national network AMG (Amwell Medical Group). AMG covers all 50 states, 24/7 and delivers services spanning medical, Behavioral and select specialty care.
How many current customers?:
51
Types of Current customers?:
All of the above.
Number of consumer calls in past 12 months?:
We do not disclose this information as it belongs to our customers.
Standard set-up charges:
Software license – Price & Terms:
Cost per patient (or per number of patients):
Charges for additional specialties:
Cost per call (call charge):
Cost for provider (provider charge):
Annual fees:
Maintenance/update fees:
Support Fees:
Other Charges:
We do not provide pricing information without basic scope of deployment. Our customers range from Payers who service 50M people, to group practices with a small panel. We need some benchmarks to quote pricing.