Company provided overview, products and services:
Heal provides video, audio and asynchronous telemedicine services using their own Heal platform. This product uses the Heal platform for video and audio, and can be accessed through cellular services or through the Heal platform. The Heal provider model supports the use of a supplied provider panel, the use of the consumer’s provider panel, or a hybrid of both the consumer and their panel of providers. Reimbursement for clinical services provided includes CMS, Medicaid, Private Insurance and other payers. Heal provides some cost information viewable in our vendor summary, and states additional costs are available upon request.
What platform do you use?:
Heal
Is this your platform?:
Yes
Video:
Yes
Audio:
Yes
Async:
Yes
Video platform:
Heal's own telemedicine platform
Audio platform:
Can be done over the phone or using Heal's own TM platform
EMR Integrate:
Yes
Current EMRs:
EPIC systems, DrChrono, eClinicalWorks, several others through integrations with Apple Health Records and HealthGorilla (HIE)
Do you offer “Levels” of Service?:
No.
Schedule clinic to clinic:
Yes
Schedule across Org:
Yes
Schedule DTC?:
Yes
Call routing?:
Yes
Describe Ease of use for providers:
The Heal platform was designed from the ground-up to be provider friendly. Heal doctors access patient information on a Heal-provided iPad. Through the iPad, doctors can access patient EMR charts, see Heal-specific data as well as their daily schedules and even do telemedicine video / voice calls. Once trained on Heal's Doctor iPad app, Heal doctors are ready to leverage the full capability of the Heal platform. Doctors also have our full operational and technical support staff at their disposal, should they run into any issues while practicing.
How long does it take to set up your solution for providers?:
It's already setup. Heal is live today in several major US markets.
Special equipment required? If yes, how do they get it?:
Yes. The provider needs a secure, Heal-issued iPad to use our doctor app. Heal doctors get it after they are on-boarded (we employ our own clinical staff).
Software/App requirement for provider:
Yes. They come installed on the Heal-issued iPad.
Describe ease of use for consumers/patients:
Patients can request care from Heal over the phone, on the web, or through our iOS and Android apps. We provide same-day telemedicine and in-home visits. Patients always see the price up front before their visit; we even show their co-pay if they are using insurance. We accept all major insurances in the markets where we practice. Our clinical staff can draw labs in the home, write prescriptions and refer to specialists. Heal is accessible, affordable, convenient, and immediate in-home care. We support medical peripherals; basically any Bluetooth and / or Apple Health compatible devices.
How long to set up your solution for consumers/patients?:
Already live: See Heal.com or download apps from Apple App Store or Google Play store.
Consumer equipment needed:
No. We're available over the phone if the patient doesn't have a mobile device.
Software/Apps required for Consumer:
No. Patients with smartphones may download our app for an enriched experience, but are not required to do so.
Cellular:
No
WiFi Internet:
No
Connectivity (bandwidth)?:
No connectivity beyond is a phone line is required.
How much space on a mobile device?:
70MB
Medical peripherals allowed?:
Yes.
Who reimburses the provider?:
CMS| Private Insurance
Private payers that pay:Cigna, WellCare, United Healthcare, Humana, Anthem BlueCross, Aetna, Health Net, Blue Shield of California, Alignment Healthcare, MediExcel, BridgeSpan, Blue Cross / Blue Shield Regence Oregon and Utah, Blue Shield Regence Idaho and Washington
Offer a Provider panel?:
Yes
Use own providers:
Yes
Panel and own providers:
Yes
Mixed options expanation:
If a patient elects a Heal doctor as their PCP we can coordinate with other providers in that patient's care network.
How many current customers?:
51
Types of Current customers?:
Health care systems, Employers, Government agencies
Number of consumer calls in past 12 months?:
50,000 (in-home visits and telemedicine)
Standard set-up charges:
n/a
Software license – Price & Terms:
n/a
Cost per patient (or per number of patients):
n/a
Charges for additional specialties:
n/a
Cost per call (call charge):
$79
Cost for provider (provider charge):
n/a
Annual fees:
n/a
Maintenance/update fees:
n/a
Support Fees:
n/a
Other Charges:
n/a