Company provided overview, products and services:
Mend Telehealth provides video, audio and asynchronous telemedicine services using their own Mend platform. This product uses their own Mend Telehealth based video and audio platform and requires 100-250 kbps connections to provide services. The Mend Telehealth provider model supports the use of a supplied provider panel, and reimbursement for clinical services provided includes CMS, Medicaid, Private Insurance and other payers. Mend Telehealth provides some cost information viewable in our vendor summary, and states additional costs are available upon request.
What platform do you use?:
Mend
Is this your platform?:
Yes
Video:
Yes
Audio:
Yes
Async:
Yes
Video platform:
Mend Telehealth
Audio platform:
Mend Telehealth
EMR Integrate:
Yes
Current EMRs:
EHR/PMS integration list: https://www.mendfamily.com/mend-integrations-telemedicine-digital-forms-scheduling-appointment-reminder/
Do you offer “Levels” of Service?:
Yes.
Schedule clinic to clinic:
Yes
Schedule across Org:
Yes
Schedule DTC?:
Yes
Call routing?:
Yes
Describe Ease of use for providers:
Providers love the ease of use. Green means go. When the appointment lights up green, it takes one click to start the visit from anywhere. Providers also like the fact that we can integrate with most EHR/PMS systems and that we have simple telehealth workflows for their staff to eliminate duplicate entry.
How long does it take to set up your solution for providers?:
Special equipment required? If yes, how do they get it?:
No. Works on any device with an Internet connection.
Software/App requirement for provider:
No. Works on any device with a Web browser and an Internet connection.
Describe ease of use for consumers/patients:
There are no passwords, registrations, or software/apps required. The patient gets a link, enters their DOB, and they are connected effortlessly.
How long to set up your solution for consumers/patients?:
Consumer equipment needed:
No. Works on any device with an Internet connection.
Software/Apps required for Consumer:
No. No special software, works on any device with a Web browser and an Internet connection.
Cellular:
Yes
WiFi Internet:
Yes
Connectivity (bandwidth)?:
Only 100-250 Kbps is required.
How much space on a mobile device?:
Medical peripherals allowed?:
No. Any USB or Bluetooth connected device can be used during a session.
Who reimburses the provider?:
CMS| Medicaid| Private Insurance
Private payers that pay:All payers are currently supporting Telehealth
Offer a Provider panel?:
No
Use own providers:
Yes
Panel and own providers:
No
Mixed options expanation:
We do not have providers on staff. We enable health services companies with our software platform.
How many current customers?:
51
Types of Current customers?:
Health care systems, employers, medical groups, health plans, and pharmacies use our system.
Number of consumer calls in past 12 months?:
1,500,000
Standard set-up charges:
None
Software license – Price & Terms:
Unlimited use.
Cost per patient (or per number of patients):
Unlimited patients.
Charges for additional specialties:
No
Cost per call (call charge):
No
Cost for provider (provider charge):
Yes, starting at $49 per provider per month.
Annual fees:
No
Maintenance/update fees:
Only for integrations.
Support Fees:
Yes, small add-on fee per provider.
Other Charges:
Mend also offers digital forms, appointment reminders, patient & staff scheduling, secure messaging, and much more.