This updated video platform toolkit is designed to help readers learn more about how video can be used to support the delivery of healthcare and improve the customer care experience, we have included sections for consumers and those holding clinical, operational, or administrative positions. In addition to using online video for clinical services, some attention will be given to other customer support processes common to a clinical office.
Introduction– Online video platforms have changed the ways that care can be delivered to patients. This introduction provides an overview of the technologies described in this toolkit. It also presents some of the key features a clinician should consider when looking at video platforms.
Customer Point of View– A look at video platforms from a patient’s perspective.
Clinical Consideration– Key considerations for providing patient care using video platforms.
Resources– A recorded webinar and presentation on online video platform review and selection.